Ordering & Products

• Can I change or cancel my order after placing it?
  
  • All sales are final. We are not accepting any returns or exchanges at this time. 
• How soon will my order be processed after I make  my purchase? 
  
  • If your order is placed before 2 P.M. Pacific Standard Time (PST), it will ship the same day. 
• How will I know when my order has shipped?
  
  • You will receive an email at the address you provided during check out once your order has been shipped. 

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Shipping & Delivery

• Do you ship internationally?
  
  • Currently, we are only shipping within the United States, including all US islands and territories.
• How long will it take to receive my order?
  
  • We strive to fulfill your order within 2-4 business days. However, arrival time may depend on the shipping method you selected at the time of check out. 
• How can I track my order?
  
  • You will receive an email with your tracking number once your order has been dispatched. 
• What happens if my package gets lost or delayed?
  
  • Please reach out to shop@vastspace.com with your order number and we will be happy to assist you.

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Returns & Exchanges

• What is your return policy?
  
  • All sales are final. We are not accepting any returns or exchanges at this time. 
• What if I receive a damaged or incorrect item?
  
  • Please reach out to shop@vastspace.com with your order number and we will be happy to assist you.

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Payment & Security

• What payment methods do you accept?
  
  • Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay.
• Do you offer “buy now, pay later” options?
  
  • We are not offering these payment options at this time. 

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Customer Support

• How can I contact customer service?
  
  • Please reach out to shop@vastspace.com for issues regarding your order.  We will do our best to get back to you within seventy-two (72) hours.

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